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Supervisor United Way Programs, RCC (Permanent Full-Time)
VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.”
View more comments from our clients and their family members.
Pay Range
Base Salary: $53,000.00 – $66,000.00 (commensurate with experience)
The supervisor provides comprehensive clinical and case management for Responsive Community Care programs funded by United Way Greater Toronto (UWGT), including the interim Connect Families program in Peel Region. The incumbent manages a caseload of 100–130 families and is responsible for conducting initial, ongoing, and discharge home visits; developing, updating, and monitoring individualized care plans; and preparing discharge plans based on family needs.
The role supports clients and families by linking them to appropriate community resources, providing service navigation and referral support, conducting outreach, intake and assessment and processing referrals from prospective clients and external organizations. In addition, the incumbent supervises, provide service coordination and monitors Child and Family Support Workers, student placements, and volunteers, while assessing field staff performance to promote effective and high-quality service delivery.
The incumbent also responds to inquiries about VHA programs and services, contributes to service excellence and continuous quality improvement initiatives, and performs all duties in accordance with VHA policies, procedures, and confidentiality standards.
#INVHACorp #LI-PI1
Key Areas of Accountability:
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Responds to all inquiries and provides information on VHA’s services, explains VHA services, policies and fee structure.
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Provides immediate response to service requests and assignment of Home Service Provider.
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Provide crisis intervention to clients waiting for service.
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Prepare reports assessing clients initial needs.
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Ensure the entry of client referral and intake information into the agency database.
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Conducts a financial assessment to determine fee structure and/or refers applicant to appropriate funding source for assessment and subsidy.
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Develops a service plan with the client and/or family at the intake level.
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Converts in-home service inquiries to VHA clients.
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Schedules Child and Family Support Workers (CFSW)and supervises delivery of service to clients. Matches, schedules and supervises CFSW volunteers.
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Assesses client needs, matches client to appropriate service provider, sets-up service, records and maintains schedule and all client information on computer.
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Linkage clients if deemed ineligible for RCC programs.
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Confirms service to clients by telephone, including introduction to VHA, its services and staff.
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Supervises service delivery through telephone contact and conducts field supervision.
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Provides support for problem solving, working with the Home Service Providers.
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Conducts performance evaluations Child and Family Support Workers.
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Makes recommendations for training, probation staff, disciplinary action or termination.
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Conducts Field Supervision on all clients receiving VHA services
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Facilitates team problem solving for service plans, Child & Family Support Workers (HSWs)scheduling, supervision and other operational issues.
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Documents and inputs all client intakes, information relating to scheduling, client care plans, changes to service, and all other documentation for client and Family Support Workers (CFSW).
Required Qualifications:
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Degree Social Work a minimum of 3 years’ experience including client service coordination, supervision and management of Home Service Providers and Personal Support workers.
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Experience working with Child and Family Support Workers, Volunteers, and Social Worker students.
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Registered with the Ontario College of Social Worker and Social Service Workers.
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A valid Ontario Driver’s licence and the use of a car.
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Knowledge and experience with practical application of employment and health & safety legislation.
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Knowledge of the City, TTC routes, and the various components of the Agency preferred.
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Excellent interpersonal, communication and organizational skills.
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Demonstrates excellent written and verbal communication skills to effectively engage with clients, families, and interdisciplinary teams.
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Computer skills in word processing and data entry.
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Excellent intake assessment, formulation and case planning skills.
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Demonstrated strength in family and individual work and case management.
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Knowledge of medical terminology and psychosocial assessment tools.
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Demonstrated ability to assess client needs and formulate care plans.
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Working knowledge of Mental Health.
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Excellent problem-solving skills, solution-focus approach and crisis intervention.
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Skilled in service outreach and development.
What makes VHA’s compensation unique?
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Benefits and pension plan for permanent eligible employees
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Compensation for education and professional development
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VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career
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Mentorship and peer support
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Career development opportunities
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Employee and family assistance program
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Wellness resources
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Perks & discounts
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Staff & service provider events
Accommodation and VHA’s commitment to DEI
At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.
How to Apply?
Our online application should take about 5 to 10 minutes to complete.
VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.
Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.
In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.