Install Tech Advisor / Customer Service Representative

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers – as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Install Tech Advisor works with the Informatics department to support the PBS Dealer Services Team. You will provide top quality knowledge and expertise to our clients who contact our call center for issues or services. The Install Tech Advisor provides immediate solutions and services on technical related items from printer setups, VPN connections, mapping a drive and so on, both remotely and occasionally onsite at a dealership.

Job Responsibilities:

• Support and troubleshoot issues receive by phone and email
• Write up tickets and investigate issues that arise
• Assist onsite teams and customers with various hardware setups (Printer setups, Servers, Switches, Microsoft platform, peripheral setups, etc.)
• Review issues or concerns from onsite team and customers in relation to technical setups and troubleshooting
• Assist onsite teams and dealerships with setting up payment processing machines
• Setup of texting numbers, record automated messages for dealer appointments, and web setups
• Assist with setting up, maintaining, and troubleshooting Microsoft CAL’s (Certified Access Licenses)
• Work with internal staff to help investigate or find answers for those who are onsite
• Be able to talk about and navigate our DMS Software to better assist customers
• Ongoing training in the software and different departments within the company
• Assisting Informatics Tech Specialists and Team Lead when asked for troubleshooting and day to day items

Qualifications:

• Knowledge of printer and network setups, servers, switches, Microsoft platform, peripheral setups, etc.
• Strong computer skills with proficiency in Microsoft Office Suite
• Excellent communication skills and phone etiquette
• Excellent customer service skills
• Strong problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking and prioritization
• Ability to work occasional Saturdays and/or Sundays to support software installations
• Ability to work occasional Canadian/USA holidays based on installation needs
• Ability to travel within Canada and the USA approx. once per month; valid passport, U.S. visa (if applicable), and full driver’s license are required

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.