ILS Support /Tech Writer

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean’s, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Ottawa, ON., Victoria B.C., Halifax, N.S., (CAN.)

Position Summary

Thales is looking for an ILS Support/Technical Writer to conduct, coordinate and assist in the preparation, revision and support of all products in the AOPS and JSS Technical Data Packages to ensure that the data is accurate, complete and consistent across the support solution.

Key Areas of Responsibility

• Prepare, author, and/or revise technical documents (CFTO/LSAR/EFT/Misc. Reports) as necessary to support improvements to the technical data package and support solution; Review products of the technical data package in collaboration with engineers to ensure that the technical data reflects the latest system/equipment configuration of the ships, is complete, accurate and consistent across the support solution; Coordinate the activities related to the verification of the final technical data package, track progress and report status; Analyze Document Change Requests and liaise with technical contributors as appropriate to address the request and prepare or coordinate the development of the Change Package to identify the technical data package changes and revisions; Implement the technical data package changes and revisions or collaborate with procurement personnel to contract out the implementation of the changes and revisions. 
• Coordinate the development of new technical data in support of engineering changes, technical bulletins, logistics support analysis or problem reports; Coordinate the translation of the technical data and the acquisition of associated Translation Accuracy Checks for all translated material or of translation waivers if applicable; Support, coordinate and control the indexing of technical documentation in accordance with National Defence Index of Documentation; the structure of the Equipment Family Tree and the cataloguing of equipment in accordance with the Equipment Registration Number.
• Implement Preventive Maintenance procedure changes in the Logistics Support Analysis Records (LSARs) as required to align with Technical Publication updates and Document Change Package requests; Support the development or revision of the technical data package in-service management plan, B2B processes, procedures and guides; Ensure standards, procedures / practices and controls are being followed.

Minimum Requirements

• Possess a minimum of a 2-year technical program related to any naval discipline including mechanical, electrical, electronic (including software), naval architecture, or equivalent; Possess a minimum of 5 years of demonstrated experience with the production, revision, publishing and/or coordination of technical data package products including technical publications, systems and equipment manuals, technical drawings and associated lists.
• Successful completion of the Technical Writer Ontario College Graduate Certificate program or equivalent; Experience in desktop publishing processes and graphics production software such as Adobe Suites; Knowledge of S1000D specification and IETM format.
• Experience in the Canadian Forces Technical Orders format and the modification of existing OEM Technical Publications into Government Adopted Publications; Knowledge of the National Defence Index of Documentation and equipment registration number processes; Experience in Logistics Support Analysis Record software and/or manipulating raw .XML data.

Special Position Requirements

• Schedule: 40 hours per week
• Physical Environment: Hybrid position – which a mix of working from home and onsite (in office, at customer site or on board ships alongside in harbour)
• Travel: Occasional domestic travel maybe required in support of the ship.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

What We Offer

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave. 
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Why Join Us?

Say HI and learn more about working at Thales click here.

The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash 60,000.00 – 85,000 CDN Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.