ILS Supply Support Specialist

Location: Ottawa, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean’s, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Victoria, B.C., Ottawa, ON., Halifax, N.S., (CAN.)  – Hybrid

Thales has a vacancy for a Integrated Logistics Support (ILS) Supply Support Specialist. In this role, the successful candidate acts as the primary integrator between Supply Support, Life Cycle Material Managers (LCMMs), and Engineering departments. They are responsible for identifying and resolving part changes within the Technical Data Package (TDP), managing the full lifecycle of Document Change Requests (DCRs) via a JIRA board, and ensuring total data alignment across internal and government systems.

• Conducting deep-dive audits of the TDP to ensure National Stock Numbers (NSN), part numbers, and vendor references are current.
• Performing hands-on updates to technical documentation to reflect the as-supported configuration of the fleet.
• Resolving "technical friction" where engineering drawings may conflict with the data held in procurement or cataloguing systems.

• Workflow Ownership: Managing and maintaining a dedicated JIRA board to track the status of all technical changes.
• Coordination: Ensuring that DCRs are moved from the identification phase through to approval and implementation by chasing inputs from LCMMs and Engineering.
• Conflict Resolution: Identifying bottlenecks in the change process and acting as a problem solver to move stalled requests forward.

• Data Synchronization: Regularly reconciling data between Maximo (internal asset management) and DRMIS (the DND system of record).
• External Liaison: Interfacing with the Canadian Government Cataloguing System (CGCM/CGCS) to resolve discrepancies in cataloguing data or to request new NSN assignments.
• System Maintenance: Executing high-accuracy data entry and maintenance within Maximo to support maintenance and supply activities.

• Advanced Auditing: Using Excel (VLOOKUP’s, Pivot Tables) to perform mass data cleanses and identify trends in part failure or vendor shifts.
• Dashboarding: Developing or maintaining Power BI dashboards to provide LCMMs and Supply Support leads with real-time visibility into the status of part changes and obsolescence risks.
• Database Management: Utilizing Microsoft Access to manage complex datasets that exceed standard spreadsheet capabilities, ensuring data remains structured and searchable.

• Proactive Identification: Identifying when parts are nearing end-of-life and working with the Obsolescence department to find and catalogue suitable alternatives.
• Operational Impact: Translating LSA data into actionable supply support records, ensuring that the supply chain is prepared for upcoming maintenance cycles.

• Technical System Expertise: Proven experience using both Maximo and DRMIS (or CGCS/CGCM) is mandatory.
• Software Proficiency: Advanced Excel skills are essential (VLOOKUP’s, Pivot Tables, and complex data reconciliation).
• Change Management: Demonstrated experience managing workflows and tasks within JIRA.
• Experience: 3–5 years in ILS, Supply Support, or Technical Data Management within a defence or aerospace environment.
• Critical Thinking: The candidate must be a self-motivated problem solver capable of investigating complex data discrepancies independently.
• Education: A minimum 1-year post-secondary diploma in Supply Chain, Information Management, or a related technical field.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

• Data Visualization & Databases: Proficiency in Power BI and Microsoft Access is considered a strong asset.
• Industry Context: Experience with DND In-Service Support (ISS) contracts.
• Specialized Knowledge: Familiarity with Logistics Support Analysis (LSA).
• Language: Bilingualism (English/French).
• Exposure to Logistics Support Analysis application software such as OmegaPS.
• Experience supporting an operational military asset.
• Knowledge of Canadian Forces Technical Orders (CFTOs) and government-adopted technical publications.
• Knowledge of S1000D specification and IETM format.

• Schedule: 40 hours per week.
• Physical Environment: Hybrid position – which is a mix of working from home and onsite (in office, at customer site or on-board ships alongside in harbour) .
• Travel: Occasional domestic travel maybe required in support of the ships.

What We Offer

* Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

* Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

* Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

* Company paid holidays, vacation days, and paid sick leave.

* Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

* Employee Discounts on home, auto, and gym membership.

Why Join Us?

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash 50,000.00 – 70,000 CDN Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

AI

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

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Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.