Finance Billing Lead – OHH (Permanent Full-Time)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Base Salary: $53,000.00-$66,000.00 (commensurate with experience)

Reporting to the Revenue Cycle Manager, this role is responsible for executing a portion of OH@H billings including resolution of billing rejections, preparation of OHH volume reconciliations and implementing bill rate changes. The role also provides coverage for Billing Coordinators/Finance Assistants, as required, and delivers operational oversight of the Finance Team Assistant, including assigning, coordinating, and monitoring daily activities. This includes, but is not limited to, overseeing subcontractor volume reporting and supporting the resolution of recurring billing rejections. In addition to core billing responsibilities, the incumbent plays a key role in supporting team effectiveness, cross-functional collaboration, and continuous process improvement, while contributing to a positive, accountable, and solutions-oriented team environment
This position also supports the Revenue Cycle Manager with ad hoc analysis, reporting, and special projects as required demonstrating flexibility and responsiveness to evolving business needs.
This position has one direct report and is accountable for the day-to-day guidance, coordination, and performance oversight of the Finance Team Assistant.
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Key Areas of Accountability:
Finance Billing Lead – OHH has the following key areas of accountability, but not limited to:

• Process and manage billing and collection functions for assigned OH@H contracts with accuracy and timeliness.

• Responsible for weekly OHH Billing Integrations into Workday.

• Proactively monitor billing workflows to identify risks, delays, or discrepancies and update SOPs as needed.

• Ensure timely follow-up on outstanding items to support revenue optimization.

• Provide clear directions, assign daily tasks, and monitor completion to ensure efficiency and accuracy.

• Review work outputs regularly and provide constructive, timely feedback.

• Oversee subcontractor parallel checking/reconciliation and manage any escalations from subcontractors.

• Prepare and analyze volume reconciliations and billing reports for management.

• Ensure accuracy and integrity of subcontractor volume reporting and reconciliation.

• Respond to ad hoc data requests in a timely, organized, and detail-oriented manner.

• Implement bill rate changes accurately and within required timelines.

• Investigate and resolve complex billing issues and escalations from staff and service providers providing support to Finance Team assistants as needed.

• Identify recurring rejection trends and work collaboratively with the team to implement sustainable solutions.

• Provide ongoing training, guidance, and cross-training to billing coordinators and team members.

Required Qualifications:

• Post secondary degree or diploma in a related field – business, accounting, finance]

• 5 years of billing experience

• Demonstrated ability to effectively prioritize multiple responsibilities and meet deadlines in a fast-paced environment

• Sound judgment and decision-making skills, particularly in resolving billing-related issues

• Willingness and flexibility to support special projects and ad hoc assignments as required

• High level of accuracy and proficiency in data entry

• Excellent written and verbal communication skills, with the ability to clearly articulate information to a variety of internal and external stakeholders

• Strong technical proficiency in a Windows environment, including Microsoft Office applications (Excel, SharePoint, Outlook) and other relevant systems.

• Strong analytical skills with a high degree of attention to detail

• Demonstrated adaptability and openness to learning new processes, systems, and tools in a changing environment

• Effective problem-solving skills, with the ability to analyze and resolve a range of billing-related issues

• Ability to work collaboratively within a team environment and contribute to shared objectives

• Demonstrated commitment to client- and family-centered care

• Experience using HPG portal for submission of billings, processing of payments and rejection follow up

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.