Client Safety Program Lead, Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

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Pay Range

Base Salary: $70,000- $100,000 (commensurate with experience)

Reporting to the Director of Quality, the Client Safety Program Lead provides organization-wide leadership and stewardship for VHA’s Client Safety Program. Grounded in client safety science, systems thinking, and high-reliability principles, the role leads a proactive, evidence-informed approach to preventing harm and supporting safe, high-quality care and services.

The Program Lead develops, implements, evaluates and continuously improves client safety frameworks, programs, policies and practices. Working closely with operational leaders, professional practice teams and other stakeholders, the role brings client safety principles into everyday practice, supports learning from safety events, and helps build VHA’s capacity for sustainable safety improvement.

The role works across the organization to client safety priorities with VHA’s strategic direction, regulatory requirements and Accreditation Canada standards, while fostering a culture of transparency, accountability, learning and continuous improvement.
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Key Areas of Accountability:

VHA’s Client Safety Program Lead will be required to do the following tasks, but not limited to:

• Leads VHA’s Client Safety Program including the development, implementation, evaluation and continuous improvement to achieve quality and safety outcomes.
• Establish and monitor client safety priorities, goals, indicators and work plans.
• Provide organization-wide expertise, consultation, and influence on client safety including systems thinking, just culture, psychological safety, human factors and high reliability.
• Lead client safety governance, including chairing VHA’s Client Safety Committee.
• Monitor client safety trends, identify risks and opportunities, and advance strategies to pro-actively prevent and mitigate harm and improve safety.
• Provide oversight of client safety incident management, including reporting, review, analysis, follow-up and organizational learning.
• Develop, maintain and deliver client safety education including VHA’s incident management processes and Client Incident Module (CIM).
• Coordinate organizational readiness related to Accreditation Canada’s Required Safety Practices (RSPs) and support implementation and ongoing compliance.

Required Qualifications:

• Master’s degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent.
• Regulated health professional preferred.
• Recognized certification in patient/client safety required (e.g. Certified Professional in Patient Safety (CPPS)).
• Minimum five (5) years of progressive experience in patient/client safety within a healthcare setting.
• Demonstrated experience leading organizational patient/client safety programs and initiatives.
• Demonstrated experience leading incident review processes and implementing sustainable systems-level improvements.
• Experience leading Accreditation Canada readiness activities and supporting the implementation of safety-related practices.
• Strong knowledge of client safety science, safety culture, systems thinking, human factors, and high reliability principles.
• Experience developing safety frameworks, priorities and work plans.
• Experience managing safety indicators, dashboards and performance reports.
• Demonstrated ability to influence and lead across an organization without direct authority.
• Exceptional communication, collaboration, facilitation and relationship-building skills.
• Strong data literacy and analytical skills.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.