Care Team Scheduling Coordinator – MGH Home2Day Program (Temporary Full-Time)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Level 4B—$24.44 per hour

The Scheduling Coordinator provides scheduling functions by ensuring healthcare services are scheduled in a timely manner. The scheduling coordinator will be responsible with communicating with client, families, funders and Health Care Teams including Personal Support Workers, Nurses and Rehab Service Provider.

Temporary Full-Time Contract ending March 31, 2026.

Office Location: 30 Soudan Avenue, Toronto, ON M4S 1V6

Working Hours: Monday – Friday, 8:30 am – 4:30 pm, Potential rotating weekends, including STAT holidays

The incumbent must also be available on July 21, 2025, to attend a 3-week full-time in-person training program including weekdays and weekends, from 8:30am-4:30pm.

What will be your role?

The Coordinator is a unique integrated coordinator role at VHA Home Healthcare and responsible for the scheduling and information exchange for personal support, nursing and rehab professionals as part of this innovative East Toronto Health Partners’ (ETHP) strategy to improve client transitions from hospital-to-home through the established MGH2Home program.

Reporting to the MGH2Home Program Supervisor, the Coordinator supports rapid transitions of clients and families by communicating effectively with our clients, hospital partner and health care providers to enable effective service utilization. This is a fast-paced program, and the Scheduling Coordinator is critical to supporting clients and families who rely on care 7 days per week. Come join a team that is expanding the boundaries of home care and making a meaningful difference in the lives of the clients and families we serve.

The role involves preparing for new client referrals from the hospital, communication with clients and families, initiating and updating service plans, responding to scheduling requests and changes and regular communications with the hospital and service providers (Personal Support Workers, Nurses, and Rehabilitation). The Coordinator is also responsible for inputting accurate information for data collection purposes for the program – through VHA’s secure online platforms. This role may involve being cross trained with other integrated care programs within VHA to support a consistent and stable coverage model. This role includes participation in a weekend rotation and a one-time per week in-office requirement.

Please join us in an exciting opportunity to become a part of a fast paced integrated care team!

Required Qualifications:

• Post-Secondary School Education: a certificate/diploma in healthcare education is preferred

• Minimum of three years related work experience in a healthcare organization/agency (preferably in the community) or in an administrative position that required extensive scheduling; experience of multi-disciplinary scheduling health care providers in the community sector would be an asset

• Empathy-based and person-centered telephone communication skills with the ability to actively listen and to respond effectively to crucial conversations that require escalation to a supervisor/manager

• Strong organizational skills with attention to detail and the ability to prioritize multitasking and quickly adjust to change

• Excellent communication and interpersonal skills

• Experience working within an interprofessional or integrated care approach is an asset

• Knowledge of the GTA and TTC routes or relevant contracted areas

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.