This position may be eligible for visa sponsorship unless otherwise noted
Global Application Support Lead
Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today?s most innovative thinkers to solve the world?s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That?s what #LifeAtCummins is all about.
We are looking for a talented Global Application Support Lead to join our team specializing in Systems/Information technology for our Distribution Business Segment from your remote home office.
In this role, you will make an impact in the following ways:
Being responsible for the management, operations, delivery and support of defined IT applications and/or infrastructure services; directs and coordinates the efforts of people to accomplish goals and objectives using available resources.
Acting as a point of contact for customers for service-related inquiries and maintains relationships with key customers and suppliers.
Supporting the development and maintenance of services and ensures that tools and resources are capable and available (i.e. IT Service Catalog, Asset Management system)
Generating and reports service delivery metrics and drives standards across regions and locations (i.e. Scorecards, Service Level Agreement (SLAs) and Customer Satisfaction or Net Promoter Scoring).
Encouraging root cause analysis using the formal problem-solving approach for recurring issues.
Championing the use of Six Sigma to reduce costs and improve processes. Identifies opportunities for service improvements, discuss with the customer and raise the request for change for assessment if appropriate
Accomodations will be made available for eligible job seekers