Quality Improvement Lead, Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Base Salary: $70,000- $87,000 (commensurate with experience)

Reporting to the Director of Quality, the Quality Improvement Lead provides organization-wide expertise in quality improvement, accreditation readiness, and the use of performance measurement and data to drive better outcomes.

The Lead advances initiatives aligned with VHA’s strategic priorities and Quality Improvement Plan, while building organizational capability to apply improvement methods, use measurement, sustain meaningful change and maintain accreditation readiness.

The role provides consultation, coaching, facilitation and education to leaders and teams in applying quality improvement methods and evidence-informed approaches, while fostering a culture of learning and continuous improvement.
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Key Areas of Accountability:

VHA’s Quality Improvement Lead will be required to do the following tasks, but not limited to:

• Lead and/or facilitate organization-wide and cross-functional quality improvement initiatives aligned with VHA’s strategic priorities and annual Quality Improvement Plan.
• Apply and advise on quality improvement methodologies, including the Model for Improvement/PDSA, Lean, process improvement and root cause analysis.
• Partner with leaders and teams to identify opportunities, test change ideas, measure results and sustain gains.
• Provide consultation, coaching, and education to build quality improvement capability.
• Develop meaningful measures, targets and measurement plans to monitor progress and outcomes.
• Analyze and interpret data to identify trends, variation, patterns, gaps, and potential contributing factors to guide decision-making.
• Coordinate and support organizational accreditation readiness through standards monitoring, evidence management and action plan completion.

 Required Qualifications:

• Master’s degree in quality improvement, health sciences, healthcare or business administration, public health, health informatics or a related discipline.
• Minimum five years of progressive experience in healthcare quality improvement, performance improvement, accreditation, data analytics or a related field, including experience leading or facilitating cross-functional improvement initiatives.
• Demonstrated knowledge and practical application of quality improvement methodologies and improvement science.
• Demonstrated ability to use, analyze interpret and communicate quality and performance data to identify opportunities, evaluate outcomes and support decision-making.
• Demonstrated experience supporting healthcare accreditation.
• Lean Six Sigma Green Belt certification.
• Proficiency in using data analysis, visualization and process-mapping tools to support quality improvement including Excel, Visio, Whiteboard and related mapping or statistical analysis tools.
• Experience in change and/or project management.
• Experience providing education, coaching and facilitation.
• Strong written and verbal communication skills, including the ability to translate findings into clear recommendations.
• Ability to work independently and collaboratively, manage competing priorities and build effective relationships within a complex, fast-paced healthcare environment.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.