(Ottawa Remote) Bilingual Automotive Sales Specialist – Training and Implementation

You bring the automotive experience — we teach the software.

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers – as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

As a Bilingual Automotive Sales Software Trainer (DTO Bilingual Trainer – Sales), you will deliver expert training and support to new and existing customers on our Dealer Management Software. You will primarily conduct virtual training sessions to guide customers through the software implementation process, ensuring a smooth transition. Additionally, you will provide onsite training for new software installations in person. This role is essential in providing exceptional customer service, fostering learning, and maximizing customer success with our software.

This is a remote work opportunity based out of Ottawa (Ottawa/Gatineau area preferred) and requires travel to customer sites in Canada, the USA, or the Caribbean. This position will support mostly our Quebec based clients. Half of your work will be done from home, the other half you will be traveling to the dealership’s site as part of the installation team.

Job Responsibilities:

• Provide excellent customer service by effectively navigating and demonstrating the PBS DMS system, while maintaining positive, solutions -focused relationships to ensure customer needs are met or exceeded
• Independently manage and deliver all assigned training sessions within primary silo
• Become an independent install resource 
• Develop a thorough understanding of PBS software and related training processes  
• Respond promptly to internal and external training requests
• Gain proficiency in data entry and other key operational tasks
• Stay up-to-date and understand process documentation as departmental processes evolve
• Share knowledge across silos and contribute to team learning and development
• Take the initiative to expand product knowledge and participate in cross-training opportunities if possible
• Support a collaborative and positive team environment
• Perform other duties and responsibilities as assigned

MUST HAVE Skills:

• 1-2 years’ PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Sales operations
• Fluent in French and English (speaking, reading, writing)
• Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential!
• Ability to travel within Canada and the USA up to 2 weeks per month; valid passport/visa (or the capacity to obtain it) and full drivers’ license are required

Additional  Skills:

• Excellent communication skills, including presentation and public speaking
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions is a strong asset
• Strong problem solving and troubleshooting skills
• Effective time management and organizational skills
• Ability to multitask and prioritize
• Outstanding documentation abilities
• High school diploma

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S.A, and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.