Bilingual Installation Coordinator

PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! 
 

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers – as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Bilingual Installation Coordinator works with various teams at PBS to coordinate and facilitate dealership DMS installations from intake through to go-live. This role ensures that all installation requirements are understood, resources are aligned, and communication is maintained across teams and customers. The coordinator acts as the central point of coordination to ensure a successful and efficient installation experience for both the customer and PBS.

Job Responsibilities:

• Receive and review all orders for new installations to confirm scope, requirements, and readiness
• Gather and validate all required dealership and system information to support a successful installation
• Coordinate installation timelines, onsite visits, and resource scheduling across teams
• Monitor pre-install readiness and ensure all required tasks and checklists are completed prior to install
• Act as the primary point of coordination between Install Tech, Dealer Services, Training, and Project Management teams
• Assign and coordinate technical work across internal resources
• Serve as the primary point of contact for customers during the installation process
• Communicate timelines, requirements, and progress to customers and internal stakeholders
• Identify, track, and escalate issues or risks impacting installation success
• Maintain and update tracking tools, tickets, and documentation
• Ensure documentation remains current and accurate
• Support dealership readiness including dependencies and required information
• Coordinate training schedules and onsite logistics
• Assist with operational support tasks related to installations
• Contribute to process improvements

Qualifications:

• High School Diploma
• Fluent in English and French (speaking, reading, writing) required
• Strong knowledge of Microsoft Office Suite (Excel preferred)
• Strong communication, organization, and problem-solving skills
• 1–2 years of experience in a related role or industry is an asset
• Technical aptitude is an asset
• Dealership or automotive experience is an asset

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits – Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition – Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Up to $4,800 per year in product certification bonuses
• Outstanding travel incentive bonuses
• Additional performance incentives
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.