Finance Team Assistant (Permanent Full-Time)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

$25.04- $29.61 /hour (placement on salary range as per Collective Agreement)

Reporting to the Finance Billing Lead, the Finance Team Assistant provides operational support to the Billing teams (OHH and/or non-OHH). This includes assisting with billing rejections, reconciling subcontractor invoices, processing credit card payments, supporting collections, and performing other administrative or finance-related tasks as required. The role contributes to accurate and timely billing operations, data integrity, and smooth team workflow. The role will also provide coverage for accounts payable role when required.

Key Areas of Accountability:
Finance Team Assistant has the following key areas of accountability, but not limited to:

• Assist in reviewing, investigating, and resolving billing rejections.

• Apply knowledge of OHH/non-OHH billing rules and escalate complex issues to the Billing Lead as needed.

• Process subcontractor billing submissions accurately, maintain subcontractor volume records, and communicate with subcontractors regarding discrepancies or missing information.

• Respond to billing-related inquiries from staff and service providers in a timely manner, escalating issues to the Billing Lead when required.

• Call clients, service providers, care coordinators as needed to collect payment information, maintain accounts receivable (AR) records, and support basic collection activities.

• Provide support to fellow Finance Team Assistants and Billing Coordinators as needed. Participate in cross-training, team meetings, and process improvement discussions.

• Perform accurate data entry for billing, invoices, and financial records.

• Assist with reconciliations of billing, credit card payments, and subcontractor volumes.

• Ensure documentation is complete and audit-ready.

• Assist with special projects, ad hoc reporting, and a variety of administrative tasks as assigned by the Billing Lead and management.

• Monitor and triage emails and inquiries sent to the billing team’s group mailbox, ensuring timely and accurate responses.

• Adapt quickly to new systems, processes, and tools in a dynamic and evolving work environment.

Required Qualifications:

• High school diploma, with a college diploma in Office Administration or Business/Accounting preferred.

• Previous experience in billing, finance, or administrative support is preferred but not mandatory.

• Strong attention to detail and accuracy in data entry.

• Proficiency with Microsoft Office applications (Excel, Outlook, SharePoint) and other relevant software.

• Strong analytical and problem-solving skills; ability to follow procedures and escalate appropriately.

• Effective written and verbal communication skills, able to interact with internal and external stakeholders.

• Adaptable and willing to learn new processes, systems, and tools.

• Commitment to client- and family-centered care principles.

• Experience with Goldcare, HPG Portal, Workday, or other OHH billing tools is an asset.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.