Intake Social Worker, Extreme Cleaning and Hoarding Programs

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

$25.04 – $29.61/hour (placement on salary range as per Collective Agreement)

To perform all intake and assessment functions as the first point of contact for individuals and referral sources on all Responsive Community Care programs. This includes gathering relevant information, assessing needs, and ensuring appropriate program aligns with funder requirements. This includes receiving, assessing, and processing all requests for service from potential clients and referral sources. To provide clear and accurate information regarding service eligibility criteria, the full range of programs and support available, and offer timely referrals to other relevant community resources. This role is essential in ensuring adults, seniors, and families are connected to the most appropriate services based on their unique needs and locations, promoting access and equity. Participates in VHA services and quality initiatives. All activities are conducted within the policies, procedures, and standards of confidentiality of VHA.
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Key Area of Accountabilities:

• Conducts comprehensive telephone intake assessments with referral sources and/or clients to determine eligibility for VHA services
• Develops a service plan with the client and/or family at the intake level
• Engage with referral sources professionally and collaboratively to understand referring sources’ needs
• Links clients to service opportunities within VHA and alternate community resources
• Participates in analyzing current intake trends, short-term and long-term planning, and external and internal committees.
• Provides program support for administrative activities
• Contributes to team and service effectiveness

Key Skills, Experience and Behaviors required for this position:

• Bachelor’s degree in a related field: BSW or Social Services combined with 1-3 years’ experience
• Registered with the College of Social Workers and Social Service Workers (OCSWSW) (asset)
• 1 to 3 years of experience as an intake worker or similar position for a social service agency
• Knowledge of the social services available to adults with mental health issues, the disabled, seniors, child, and family
• Excellent intake assessment, formulation, and case planning skills
• Excellent problem-solving skills with a client-centered approach and crisis intervention
• Working knowledge of Child and Family dynamics, Mental Health and Addictions, and working with diverse ethnic communities and settlement services
• Strong verbal, written, and interpersonal communication skills
• Ability to handle a high volume of telephone intake calls and inquiries and engage with people over the phone
• Ability to multitask and to be part of a high-energy team in a rapidly growing department
• Knowledge of community social and health services and established contacts with other agencies
• Knowledge and experience with practical application of employment and health & safety legislation
• Knowledge of the City, TTC routes, and the various components of the Agency is preferred
• Computer skills in word processing and data entry
• Demonstrated commitment to client and family-centered care

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.