Manager, Community Programs and Partnerships (Temporary Full-Time)

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Base Salary: 80,000 – 101,000 (Commensurate with experience)

If you’re passionate about making a meaningful impact in community care and leading collaborative programs, this could be your next step!

What will be your role?

The Manager of Community Programs and Partnerships, reporting to the Regional Director, ensures delivery of high-quality care to clients receiving integrated care programs, such as Hospital to home programs, which may include multidisciplinary services/programs and/or community support services via VHA’s Responsive Community Care program. The manager works closely with different health system partners to deliver seamless and integrated care for clients.

The manager promotes a positive client, staff and provider experience, by providing clinical oversight, monitoring quality/ performance indicators, supporting staff and service provider training and development and by providing coaching and mentorship to the supervisors. Furthermore, the manager oversees all aspects of service delivery and human resources, acts as liaison between VHA, purchasers of service and the community and functions as a member of the VHA management team. 

Key Area of Accountabilities:

• Supports the management of Area operations including client experience, service delivery, quality oversight, contract relationships, budget and stakeholder relations
• Assists with the management of all workforce planning and human resources assigned to the Area including clinical, administrative, scheduling field and systems supervision and health and safety.
• Builds and maintains positive business relationships with funders and health system partners and effectively collaborates to support new and existing programs/services
• Works within and follows the policies, procedures and regulations related to staff safety as required by VHA and under the Occupational Health and Safety Act

Key Skills, Experience and Behaviors required for this position:

• Graduate of a recognized university program, graduate degree an asset. 

• A regulated healthcare professional in good standing with the professional college.
• Experience working with integrated and/or multidisciplinary programs in the community. 
• Extensive knowledge of community programs and resources.  

• Advanced knowledge of service delivery and operations in the Community Health Care Sector with 5 years of progressive leadership experience. 
• Knowledge of Continuous Quality Improvement processes. 

• Strong relationship management and collaboration skills. 

• Strong team building and staff development capabilities. 

• Ability to develop and work with a budget. 

• Skills and experience in customer service techniques such as de-escalation and dispute resolution. 

• Demonstrated ability to lead program development and implementation. 

• Excellent interpersonal, verbal and written communication skills. 

• Strong planning; prioritizing, problem solving and project management skills. 

• Strong analytical skills including the ability to analyze and interpret data to inform operational decision making.  

• Good computer skills and technology knowledge including word processing and spreadsheet applications.   

• Demonstrated interest in professional self-development and maintenance of membership in the appropriate professional association(s) and respective College
• Availability to participate in VHA’s On-Call roster.

#INVHACorp #LI-CF1

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.