Enterprise Applications Support Analyst

Location: Ontario Remote Worker, Canada

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow’s possible.

Enterprise Applications Support Analyst

Canada (Remote) Full-time

Position Summary

We have a current vacancy for an Enterprise Applications Support Analyst to join our Team in Canada (Remote). The Enterprise Applications Support Specialist is responsible for providing comprehensive support across all enterprise applications, ensuring smooth operations and user satisfaction. This role includes day-to-day administrative tasks in SAP, Move-IT, and document management systems, while acting as the first point of contact (Level 1 support) for all enterprise applications. The specialist will troubleshoot issues, resolve user queries, and coordinate with higher-level support teams as needed.

Essential Functions

• Serve as Level 1 support for all enterprise applications, including SAP, Move-IT, and document management platforms.
• Perform routine administrative tasks in SAP (e.g., user management, basic configuration), Move-IT, and document management systems.
• Monitor application performance and escalate issues to Level 2/3 support when necessary.
• Assist with onboarding new users and managing access permissions across applications.
• Support integration and connectivity troubleshooting between applications.
• Maintain accurate documentation for processes, configurations, and user guides.
• Collaborate with internal IT teams and external vendors for issue resolution.
• Provide training and guidance to end-users on application functionality.
• Participate in application testing during upgrades or new deployments.

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 1-2 years of experience in IT support or application administration.
• Familiarity with SAP systems and basic administrative tasks.
• Knowledge of Move-IT and document management platforms.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with ERP systems and enterprise application ecosystems.
• Basic understanding of networking and system integrations.
• Knowledge of ITIL practices and change management.
• Familiarity with cloud-based applications (Microsoft 365, SaaS platforms)

The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between Total Target Cash (TTC) 65,000.00 – 72,000.00 CAD Annual.

This reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

We use artificial intelligence–enabled tools as part of our recruitment process to support activities such as candidate discovery, résumé matching, and interview scheduling. These tools may help screen and assess applications and recommend potential matches based on the requirements within the job description.  All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters. Artificial intelligence does not make hiring decisions on our behalf.

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following: 

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

• Company paid holidays, vacation days, and paid sick leave. 

• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.