Quality Improvement & Client Safety Lead – Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

Reporting to the Director of Quality, the Quality Improvement and Client Safety Lead is a key organizational leader responsible for advancing a culture of continuous quality improvement and client safety. This role leads and supports the design, implementation, and evaluation of quality improvement (QI) initiatives and client safety strategies aligned with VHA’s strategic priorities and regulatory requirements, including Accreditation Canada standards.
The Lead applies evidence-informed methodologies, fosters interprofessional collaboration, and drives system-level improvements to enhance client outcomes, safety, and experience.

Key Areas of Accountability:

• Support, facilitate and/or lead quality improvement initiatives 
• Analyze, trend, report and communicate client safety incidents and learnings, lead root cause analysis, implement system-level improvements and foster a just, learning culture
• Ensure compliance with Accreditation Canada’s Required Safety Practices (RSPs)
• Prepare and use quality/client safety data to inform improvement, decision-making and monitor performance

Key skills, experience and behaviors required for this position:

• Master’s degree in a health-related field (e.g. Quality and Patient Safety, Public Health, Health Administration) or equivalent, regulated health/allied health professional (preferred)
• Minimum five (5) years of progressive experience in  quality improvement and patient safety within a healthcare setting.
• Experience leading quality improvement projects using recognized methodologies (e.g. Lean, Six Sigma, PDSA) and facilitating cross-functional teams
• Lean Six Sigma Green Belt certification and certification in patent safety preferred.
• Demonstrated experience leading Accreditation Canada survey processes and maintaining readiness
• Advance knowledge of QI frameworks (e.g. Model for Improvement, IHI Triple Aim, etc.)
• Strong data literacy, including experience with performance measurement, dashboards, and statistical analysis tools (e.g. Power BI, Excel)
• Skilled in adult education, facilitation, and change management
• Superior written, oral and presentation skills

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.