Bilingual Automotive Accounting Trainer – Ottawa

Company Name:              PBS Systems

Job Location:                     Ottawa, Ontario

Job Type:                           Full-time, Permanent, Remote

No. of Openings:              01

Internal Job Title:            DTO Bilingual Trainer Accounting 

Reports To:                        Team Lead, DTO Accounting      

Job Requirement(s):       Up to 2 weeks of travel/month within Canada and the US  

“PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

We’re always looking for talented people. While this posting outlines a specific role, we value flexibility and growth—your path at PBS can evolve with your skills and interests.

The Role:

As a Bilingual Automotive Software Accounting Trainer, you will deliver training and support to new and existing customers on our Dealer Management Software (DMS). You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations. Your role is key to ensuring a smooth and successful onboarding experience.

This is a remote position based in the Ottawa/Gatineau area, with regular travel to customer sites across Canada, the U.S., and the Caribbean. The role primarily supports our clients in Quebec. Approximately 50% of your time will be spent working from home, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team.

What You’ll Do:

• Develop proficiency and stay up to date with PBS Software Expertise
• Master the process of training new customers on the accounting silo of PBS software
• Proactively learn new products to expand our PBS knowledge
• Work directly with customers to conduct training sessions in the assigned silo and when possible, in other silos as well
• Independently perform installation tasks and serve as a reliable installation resource without the need for direct supervision
• Confidently discuss and navigate our Dealer Management Software to provide better assistance to our customers.
• Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded
• Ensuring exceptional service and support by maintaining a customer focused approach
• Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information
• Maintain documentation and update it as departmental processes evolve
• Document tickets, investigate arising issues, and escalate them to the appropriate teams
• Effectively prioritize and manage tasks independently, demonstrating sound judgment without requiring direction from Team Leads.
• Promptly respond to both internal and external training requests
• Share knowledge within your own silo and with others across the DTO (Dealership Training Optimization) team
• Commitment to continued education and cross-training activities
• Ensure consistent monitoring of the client calls queue
• Create and maintain a positive work environment
• Strong commitment to going the “Extra Mile” to ensure excellence
• Perform other duties and responsibilities as assigned

What You Bring:

• MANDATORY – Bilingual proficiency in both English and French (speaking, reading, writing)
• MANDATORY – Strong understanding of accounting/bookkeeping principles
• MANDATORY – 1-2 years’ experience in a dealership environment
• MANDATORY – Able to travel within Canada and the U.S. up to 2 weeks per month; valid passport, U.S. visa (if applicable), and full driver’s license required
• MANDATORY – Strong computer skills required, including proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint); ability to quickly learn and adapt to new software tools is essential
• PBS software experience is a strong asset
• Experience facilitating in-person and virtual training sessions
• Excellent communication skills, including presentation and public speaking in both languages.
• Strong problem solving & trouble shooting skills
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Strong documentation abilities
• High School Diploma

What we offer:

• Remote Work Flexibility – Work from home with support for a healthy work-life balance
• Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive Health Benefits – Medical and dental coverage
• Paid Time Off – Vacation time, personal days, and paid holidays
• Professional Development – Ongoing training, certifications, and career growth opportunities
• Tech Setup Support – Company-provided laptop and tools to set up your home office
• Inclusive Culture – A supportive, collaborative team environment where your voice matters
• Employee Recognition – Regular appreciation programs and performance incentives

• Competitive compensation package – Including a competitive annual base salary, bonus for product certification up to $4,800 per year, great referral bonus, etc.

• Staff discounts – GM, Dell, Goodlife and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.

#INPBS