N. Harris Computer Corporation - CAD

Key Responsibilities:

Develop and maintain in-depth knowledge of VoIP technologies and best practices.
Provide technical guidance and support to internal stakeholders on Microsoft Teams and Voice-related issues.
Lead the migration of phone systems for new acquisitions to our RingCentral phone system.
Configure and maintain Interactive Voice Response (IVR) systems.
Manage number porting from various carriers to RingCentral.
Maintain comprehensive documentation of configurations, processes, and procedures related to voice systems.
Provide expert-level support for various Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice, with specialization in at least one of these areas.
Perform root cause analysis to quickly recover from service interruptions and prevent recurring issues.
Adhere to ITIL best practices and change management processes.
Review business practices and make recommendations for improvements in voice solutions.
Maintain and develop documentation, including Standard Operating Procedures (SOPs) and System Architecture Guides, in accordance with organizational policies and standards.
Collaborate with all IT teams to support their communication and collaboration needs.

WHAT WE ARE LOOKING FOR:

Minimum 5 years experience in VoIP technologies, Microsoft Teams Voice, and RingCentral.
Strong knowledge of Office 365 workloads, including Exchange Online, Microsoft Teams, and Enterprise Voice.
Experience with IVR configuration and number porting processes.
Solid understanding of ITIL best practices and change management principles.
Excellent problem-solving and troubleshooting skills, with the ability to perform root cause analysis.
Strong documentation skills and attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Excellent communication and interpersonal skills.

Preferred Qualifications:

VoIP & Microsoft Teams Voice Specialist