SmartWorks Project Manager

SmartWorks is seeking a Project Manager to join their team. The Project Manager is responsible for driving customer projects forward to achieve milestones and manage project scope while ensuring a high degree of customer satisfaction. The Project Manager is responsible for managing project resource assignments, project profitability, timely realization of revenue and ensuring that both they and consultants maintain an expected level of billable utilization. Finally, The Project Manager will work closely with Project Management Office (PMO) Manager on improving the consistency, predictability and efficiency of the organization project delivery capability.

As a Project Manager, you may be required to travel throughout North America approximately 25% of the year when safe and appropriate to do so. While you’re not traveling throughout Canada and the US, you will be able to take advantage of our remote culture and work from home or if you would prefer, you can work out of our corporate headquarters in Ottawa, Ontario!

Job Description

• Work closely with the Customer Project Manager to ensure successful completion of the software implementation project.
• Develop, negotiate and finalize Statements of Work to ensure the most efficient delivery of SmartWorks solutions for new and existing customers.
• Consistently manage client expectations and ensure delivery of highest quality service.
• Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution.
• Run client kick-off, customer functionality workshops and regular status update meetings.
• Create project deliverables, including acceptance criteria, training plan, testing plan, change requests.
• Provide mentoring to team members and contribute to the ongoing development and enhancement of the Project Management Methodology.
• Conduct post implementation reviews to identify and measure results. Capture and apply lessons learned for continuous process improvement.
• Responsible for reporting project forecast and financials to senior management on an ongoing basis.
• Perform project administration such as approval or routing of expenses, project timesheet review, Project updates and invoice processing.
• Interface with other departments and with third party vendors.