Service Drive Development Manager (APS)

Company Name:            PBS Systems

Job Location:                 Calgary, HQ

Job Type:                        Full-time, Permanent

Internal Job Title:           Service Drive Development Manager (APS)

Reports To:                     National Accounts Manager (APS)

Job Requirement(s):      No travel required.

No. of Openings:            01 

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “ 

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. 

The Role: 

The Service Drive Development Manager (APS) is responsible for helping our dealer partners sell vehicle maintenance. This will be done by working with newly installed dealerships, monitoring, and acting on dealerships with low usage numbers, sharing best practices, updating dealerships on APS updates, and relaying customer feedback to operations and development to continue improving APS offerings.

Job Responsibilities:  

• Working with OEM Dealers
• Training dealership staff on APS offerings
• Consulting dealerships to understand their current service drive processes
• Suggesting, training and following up best practices to aid dealerships in getting the most out of APS offerings
• Oversee assigned territory accounts (Not responsible for Sales)
• Conduct demos as needed
• Assist in maintaining current accounts, training, price adjustments, new logins
• Responsible for monitoring / correcting low usage dealers
• Review and investigate all Apache notices related to accounts and customers
• Work with OEM Venders / Contractors (Example – Helm)
• Other work as deemed necessary

Qualifications:   

• Post-secondary education, degree/diploma or 3-5 years of dealership experience

• Automotive dealership experience is mandatory
• Service/Fixed Ops Manager
• BDC or Appointment Coordinator with a service focus
• Process driven Service Advisor
• Knowledge and use of DMS products, especially PBS V10, is an asset  
• Strong Knowledge of Microsoft Office Suite
• Strong technical aptitude

What we offer:

• Internal promotion and growth opportunities

• An education department dedicated to helping you with professional and personal development
• Access to an onsite gym at some locations and/or corporate membership to Goodlife
• Free parking
• Staff events
• Competitive base salary 
• Great referral bonus
• Staff discounts with GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder

PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.