Project Manager, Professional Services

As a Project Manager, this professional will be responsible for managing the customer relationship during implementations and ensuring a high degree of customer satisfaction.

They will collaborate with stakeholders and internal teams to deliver projects on schedule and within the budget while meeting scope requirements. They will possess excellent communication skills and proven problem-solving skills.

What your impact will be:

Project Planning, Scope Management, & PMO Improvements

• Demonstrate outstanding project control, ensuring that project plans/schedules, project budgets, and scope control all exceed expectations.
• Effective project management provided through, impact analysis, leading project scope negotiations, managing expectations of evolving project requirements
• Identify, analyze and assess business opportunities, processes, and workflows for PMO process improvements

Project Delivery & Critical Issue Resolution

• Adhere to the schedule of work for all phases (& refine as a project journey progresses) of the project including start-up and post-implementation follow-up.
• Be knowledgeable on project deliverables and contractual documentation to ensure obligations and expectations are met.
• Prioritize project needs based on tasks outstanding, obstacles or barriers, budgets, resources and deadlines.
• Coordinate resolution of project issues and/or delays to reduce the impact on the project and ensure timely implementation.
• Additional learning opportunities as the project evolves.

Client Management & Leadership

• Responsible for all aspects of the project delivery, including managing the scope of the project and changes to the project deliverables, while ensuring client satisfaction and organizational profitability.
• Regular communication of project updates, critical issues, implications, and progress to our clients and our leadership team.

What we are looking for:

• Ability to manage multiple projects concurrently
• Strong communication skills
• Ability to develop strong working relationships with internal and external stakeholders
• Ability to firmly manage scope, schedule and budget
• Ability to travel up to 50% within North America

What would make you stand out:

• Experience managing CIS and/or ERP implementation projects
• Experience working in the Utilities sector
• CIS solutions knowledge & experience
• ERP solutions knowledge & experience
• Experience working in a PMO

What we can offer:

• Growth opportunities within multiple Harris business units
• Career and development planning
• Project performance bonuses

About us:

Founded in 1983 and welcomed to the Harris family in 2004, our Cayenta business unit is the North American leader in technology for medium to large utility clients. We provide innovative end-to-end CIS and ERP solutions that were engineered from the ground up to be agile and seamless, ensuring that our clients have a platform for operational success.