Program Assistant (Volunteer Services) – Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 4a: $24.19 per hour

The Program Assistant (Volunteer Services) is responsible for recruiting, onboarding, training, managing, and supporting volunteers to ensure their successful integration into the organization’s programs and services. This role involves fostering a positive and engaging environment for volunteers while ensuring alignment with the organization’s mission and goals.

Key Areas of Accountability:

• Develop and implement volunteer recruitment strategies to attract individuals with diverse backgrounds and skills.
• Facilitate application, screening, and interview processes for new volunteers.
• Conducts initial volunteer/client matches
• Facilitate orientation sessions to familiarize volunteers with the organization’s policies, procedures, and values.
• Assign tasks and schedules to volunteers based on their skills, availability, and the organization’s needs.
• Serve as the main point of contact for volunteers, addressing questions, concerns, and feedback promptly.
• Monitor and evaluate volunteer performance, providing guidance and support as necessary.
• Maintain accurate records of volunteer hours, assignments, and contact information.
• Collaborate with program staff to identify volunteer needs and develop meaningful volunteer opportunities.
• Maintain regular communication with volunteers through emails, newsletters, and meetings.
• Collect feedback from volunteers to improve the program and address challenges.
• Track and report on volunteer engagement metrics and program outcomes.
• Prepare reports for management and stakeholders detailing the impact of volunteer contributions.
• Assist in planning National Volunteer Week recognition of volunteer contributions at VHA.
• Assist in maintaining and updating volunteer resource information.
• Develop promotional materials for volunteer resources as assigned, in consultation with Communications.
• Attend meetings as required and assists with related work as assigned
• Maintain volunteer records and statistics; prepares monthly reports as required.

Key Skills, Experience and Behaviors Required for this Position:

• Bachelor of Social Worker or related education
• 2 years current related experience (Preferred)
• Experience in a health care or related setting (preferably in a unionized environment) an asset
• A Volunteer Management Certificate or experience supervising volunteers
• Working knowledge in working with diverse communities
• Professional behavior and communication that meets the standards of the professional regulatory college or association, as applicable, 
• Excellent interpersonal, communication and organizational skills
• Skilled in community outreach and public speaking
• Knowledge of the City, TTC routes, and the various components of the Agency preferred
• Computer skills in word processing and data entry
• Demonstrate efforts to continuously develop and upgrade skills
• Valid driver’s license and use of a car on the job is a requirement
• Knowledge of and experience working from a cultural competency or equity informed framework
• This position plays a critical role in acting as an advocate for safety and will demonstrate principles, practices and processes that will optimize a safe environment 
• Second language an asset

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.