Payroll Operations Analyst – Permanent Full-Time

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

OPSEU/VHA Pay Scale Level 7 —$31.96-$38.80 per hour

Reporting to the Payroll Supervisor, the Payroll Operations Analyst is accountable for full-cycle payroll processing, remittances and investigating employee pay inquiries. You will also be responsible for providing good customer service while assisting the Payroll Supervisor with all activities that facilitate the weekly payroll process.

Key areas of accountability

• Process pay runs on alternate weeks and as backup to cover vacation/leaves.
• Maintain and process complex payroll data within processing deadlines.
• Responds to employee inquiries via email, phone, and ticketing system.
• Maintain, process and reconcile a variety of payroll source documents and data in compliance with established policies, regulatory guidelines, and contractual requirements of collective agreements are fulfilled.
• Collect, investigate, and analyze information in order to ultimately resolve pay discrepancies efficiently before closing the loop with clear and respectful communication with the affected employee.
• Process monthly remittances for Payroll tax, pension plan, EHT, and WSIB.
• Supports Payroll team members with daily operations, mass uploads, payroll runs, and adhoc report requests.
• Provide support with the preparation of annual T4s, T4As, and year end slips for employees.
• Collaborate with cross-functional teams on payroll-related projects, including system upgrades, process improvements, and compliance initiatives, ensuring alignment with organizational goals and timelines.
• Participate in ERP system implementation, configuration, and testing by validating payroll processes, troubleshooting issues, and providing feedback to optimize system functionality and user experience.

Key skills, experience and behaviours required for this position:

• College Diploma or University Degree.
• Canadian Payroll Compliance Practitioner (PCP) Certification (National Payroll Institute) would be an asset.
• Minimum of 3 years of full cycle payroll processing in a high volume, fast paced environment.
• Demonstrated ability to process a high volume of data while maintaining attention to detail and accuracy.
• Proficiency with Microsoft Office programs and ticketing systems.
• Proven ability to identify, investigate and resolve pay-related issues efficiently.
• Good customer service skills – able to communicate respectfully and professionally in any situation.
• Handles confidential information in an ethical and professional manner
• Reliable with a strong work ethic, able to work independently in a time sensitive environment.
• Experience with in-house payroll systems, Workday. Quadrant HR and/or GoldCare would be an asset.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.