Mental Health Case Worker

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

The Mental Health Case Worker position is responsible to provide direct support to clients by using a harm reduction, client-centered, anti-oppressive and trauma informed approach so that clients achieve housing stability and build their capacity to live independently in the community. The Mental Health Case Worker will carry a caseload of clients that are experiencing a range of challenges such as risk of homelessness, living in poverty, with mental health, substance use, hoarding behaviors, trauma, social isolation, immigration, unemployment/underemployment and/or history with the criminal justice system, behavior support for clients and families with dementia and/or other conditions.

Key skills, experience and behaviors required for this position:

• Degree or diploma in a health-related field, such as Social Work/Social Service, Psychology, Nursing, Occupational Therapist, Addictions Counselling or the equivalent combination of education and experience
• At least two years clinical experience working in the community and providing case coordination services to vulnerable clients that have been homeless, living in poverty, with mental health, substance use, hoarding behaviour, trauma, social isolation, immigration, unemployment/underemployment and/or with history with the criminal justice system
• Utilizes an evidence base to clinical practice and possesses excellent consultation and teaching skills
• Familiar with the routine use of valid and reliable outcome measures to support clinical interventions
• Strong knowledge of community social and health services and established contacts with other agencies
• Strong computer skills including Microsoft Office and ability to learn VHA’s client management software system      
• Proven ability to communicate effectively and build relationships with stakeholders at all levels
• Strong sense of accountability and ownership of program deliverables
• Ability to multi-task, stay on track with expected deliverables, and problem-solve in a fast-paced environment
• Highly motivated self-starter who takes initiative, is results-oriented and able to prioritize and work well both independently and as part of a team
• Excellent interpersonal and communication skills
• Proven ability to work from a client centered and harm reduction approach and has excellent problem-solving, conflict resolution skills, crisis intervention techniques and uses a solution-focused approach
• Has PIECES training completed or is able to complete within 6 month of employement
• Flexibility to provide services outside of normal business hours based on client needs and be available to work occasional evenings and weekends and between the hours of 8 AM – 7 PM
• Must have a valid Ontario driver’s license, access to a vehicle and willingness to travel across the city of Toronto

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.