Intake Social Worker

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

Reporting to the Supervisor, London Restored Home and Safer Spaces (Hoarding Support program); this position is responsible to perform all intake functions including program service coordination and support, receive, assess and process all requests for service from potential clients and referral sources, provide information regarding the criteria for the program and range of services offered and refer to other community services when ineligible.
The Intake Social Worker will work in the office and also participate in VHA services and quality initiatives. All activities are conducted within the policies, procedures and standards of confidentiality of VHA.

We are seeking:
Intake Social Worker 
Permanent Part-Time (21h/week)

Key tasks and responsibilities of the role:

• Receive, assess and process referrals for potential clients
• Conduct a thorough phone assessment to determine program eligibility and identify the client’s needs
• Promotion, outreach and linkage to community resources
• Monitoring, tracking and identifying trends and service gaps
• Administrative, planning and scheduling support
• Participation in service, program development and quality initiative

Desired Qualifications:

• Bachelor’s degree or diploma in related field: BSW or Social Services diploma combined with a minimum of 1 year experience
• Knowledgeable in working with a range of intake assessment tools, formulation and case planning skills
• Excellent problem solving and conflict resolution skills with a client-centered approach and crisis intervention skills
• Knowledge of risk and family assessment framework, methods and techniques
• Strong interpersonal and communication skills with comfort working in a high-paced team
• Strong analytical skills, combined with excellent written skills for documentation and assessment
• Experience with project initiatives and evaluations an asset.
• Culturally competent and able to interact effectively with diverse stakeholders
• Ability to handle a high volume of telephone calls and inquiries in an engaging manner
• Strong planning, prioritizing and excellent organizational skills
• Knowledge of the London area
• Strong computer skills with proven speed (50 wpm) and accuracy and experience learning new software applications
• Working knowledge of Gold Care is a definite asset

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.