Energy Billing Analyst

Cognera, a division of Harris, is seeking an Energy Billing Analyst to join our Client Support team. As an Energy Billing Analyst, you will be an integral part of a dynamic team that delivers outsourced billing and settlement services for some of Alberta’s leading energy retailers. At Harris, we pride ourselves on our people-first culture, fostering a community-like environment where support and continuous learning are at the forefront. Join us to experience a collaborative and nurturing workplace that values your professional growth and contributions.

What your impact will be:

· Respond to customer inquiries demonstrating strong written and verbal communication skills as well as exemplary customer focus

· Provide case management within our CRM system to fulfill customer requests covering contracts, services, billing accounts, financial transactions and more

· Calculate, validate and generate invoices on behalf of our clients

· Perform Revenue Assurance checks on data prior to, during, and post-invoicing

· Problem-solve novel and unexpected issues

· Liaise with Developers as required on issue resolution

· Document system issues and work with Cognera staff to test and implement fixes

What we are looking for:

· Advanced Microsoft Office skills, especially Excel

· Capacity to learn quickly and adapt to dynamic situations

· Demonstrated analytical skills with strong attention to detail

· Apply critical thinking to independently analyze and resolve issues

· Aptitude towards math and analytical thinking

· Strong attention to detail and organizational skills

· Ability to establish priorities, work independently, and proceed with objectives with minimal supervision

· Ability to multi-task and change focus/priorities quickly as required

· Strong interpersonal and professional communication skills

· Excellent customer service skills

· Proactive, positive, “can do” attitude

What would make you stand out:

· University degree or diploma in relevant subject

· Experience in the De-regulated Retail energy or utilities sector

· Experience in the Alberta Power and Gas Markets

· Experience in invoicing

What we can offer:

· 3 weeks’ vacation and 5 personal days

· Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment

· Employee stock ownership and RRSP/401k matching programs

· Lifestyle rewards

· Remote work and more!