Document Administrator/Administrative Assistant

Company Name:              PBS Systems

Job Location:                    Calgary, AB

Job Type:                           Full-time, Permanent

No. of Openings:             1

Internal Job Title:            Informatics Administrator            

Reports To:                       Team Lead, Informatics Administration                  

Job Requirement(s):       Occasional weekend/holiday work

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that’s where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As an Informatics Document Administrator, you will be working in conjunction with the Dealer Training Optimization team and Project Management team to facilitate a dealership from their current DMS provider to PBS. 

Job Responsibilities:

• Provide excellent support for our customers
• Support and troubleshoot issues that are both called in and emailed to the Support team
• Write up tickets and investigate issues that arise
• Escalate issues to the corresponding teams where needed
• Loading and coding of Manufacturer and Custom Inspections
• Program new loaner setups and assist in existing loaner adds/changes
• Create and maintain letterheads for both new and existing customers
• Communicate with customers for approvals of documentation such as Letterhead, Inspections and Loaners
• Assist in schedules and conversions for go live dealerships where needed
• Maintain documentation and guides – Update as processes change within the department
• Responds to both internal and external support requests in a timely manner
• Be able to talk about and be able to navigate our DMS Software to be able to better assist

• Willingness to commit to an ongoing system of education and cross-training

Qualifications:

• 1-2 years previous experience in a related industry or field
• Strong knowledge of Microsoft Office Suite with extra proficiency in Excel
• High School Diploma
• Excellent communication skills
• Excellent customer service skills
• Problem solving and trouble shooting skills
• Strong documentation abilities
• Effective time management and organization
• Strong multi-tasking & prioritization
• Available for occasional work on Saturday and/or Sunday to support software installations
• Available occasional work on USA/Canadian holidays based on installation needs

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more.

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. 

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.