Customer Success Executive, RCM Services

As a Customer Success Executive, this professional will be responsible for having a deep understanding of customer needs and fostering an enduring relationship with our RCM customer. They will possess proven communication skills, negotiation and interpersonal skills, and a results-driven personality with a focus on customer satisfaction, product upsells, and retention. This professional will possess an inquisitive mindset, exceptional investigative skills, and a self-starter who is interested in finding the best solution to fit the needs of our customers. There may be approximately 40-50% travel required for this role.

Responsibilities:

– Increase RCM customer engagement

– Develop and nurture relationships with existing customers, serving as subject matter expert in the Revenue Cycle Management area.

– Regularly check in with customers, understand their evolving needs, and identify opportunities for additional services.

– Educate customers on the features and benefits of the software solutions to drive adoption.

– Act as the customer advocate within the company, and provide feedback across the organization.

– Monitor RCM contract renewals and proactively engage with clients to secure renewals.

– Identify opportunities for upselling additional RCM products or services to meet customer needs.

-Continue to build our RCM marketing strategy that includes an ROI component along with creating a presentation to assist in helping prospects understand the advantages of RCM Services.

– Maintain and develop a sales pipeline to ensure sales targets are consistently met.

– Build and maintain relationships with peers, partners, and clients.

Requirements:

– Bachelor’s degree in Business, Marketing, Computer Science, or a related field.

– Proven experience as a Customer Success Manager or in a similar client-facing role.

– Work effectively within a collaborative and cohesive, team-based environment.

– Proven communication skills – verbal, written & presentation, negotiation, and interpersonal skills.

– Ability to understand RCM concepts and translate them into client-friendly terms.

– Proficiency in CRM software and other relevant tools.

– Results-driven with a focus on customer satisfaction and retention.

– Exceptional problem-solving skills.