Client Support Representative – Canada

Client Support representative

Intertek is searching for an Client Support Representative to join our Inform team.  This is a fantastic opportunity to grow a versatile career in Client Support!

The Client Support Representative is responsible for dealing with client queries across a variety of products, services and channels, ensuring a high standard of customer care and support is provided. Adhering to set process and procedures to ensure consistent, excellent customer service. Meeting objectives to contribute towards the business goals.

What you’ll do:

• Responding to customer queries received in a timely accurate manner according to SLA specifications; managing allocated workloads, whilst maintaining an understanding of the Team priorities
• Take ownership of enquiries through to a satisfactory conclusion
• Keep customers fully updated of the progress of their enquiry 
• Liaise effectively with colleagues and business teams to resolve cases timely 
• Provide knowledgeable support to assist customers in sourcing the correct document required, within the guidelines provided
• Direct clients to the correct channel for their Standards procurement requirement 
• Provide end-user training to support onboarding of new clients and existing clients

What it takes to be successful in this role:

• A positive customer focused attitude
• Ability to think on your feet, multitask and use initiative
• Methodical, logical approach to problem solving 
• Excellent written and oral communication skills
• Strong organisational skills and attention to detail
• Well-developed listening skills
• Confidence to deal with customer and colleagues in different departments
• Proven customer service skills
• Knowledge of MS Office 
• IT Systems knowledge
• Working experience of CRM, ideally Salesforce

Salary & Benefits Information

When working with Intertek, you can expect salary and benefit package competitively placed within the local market, including medical, dental, vision, life, disability, Registered Retirement Savings Plan (RRSP) with company match, generous vacation/sick time (PTO), tuition reimbursement and more. Intertek employees are eligible for a variety of benefits including paid holidays.

Intertek’s Commitment

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Our Culture of Total Quality Assurance 

Intertek promotes a culture where motivated, customer-oriented employees can flourish, experience professional fulfillment, and reach their highest potential. At Intertek, we exercise our spirit of innovation, the passion of our people and our unmatched customer commitment to realize our purpose of making the world an ever better, safer, and more sustainable place for all. 

A career with Intertek offers rewarding opportunities to help companies around the world develop products that are used safely by millions of people every day. Intertek is the trusted advisor to many of the world’s leading brands, companies, and governments, and has earned a reputation for accuracy, reliability, integrity, and technical competence.  Working at Intertek means joining a global network of state-of-the-art facilities and passionate people who deliver superior customer service with a purpose of bringing quality, safety, and sustainability to life.

We Value Diversity

Intertek’s network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with Disabilities, who would like to request accommodation, or who need assistance applying, please email [email protected]

Please apply online at Intertek Canada Careers (oraclecloud.com) 

*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.