Case Costing and Billing Supervisor

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

Reporting to the Manager Financial Planning and Analysis, you will be responsible for overseeing the day-to-day AR operations, including invoicing, collections, and dispute resolution, ensuring, timely and accurate hospital partner and other client billings. You will supervise, mentor, and support the billing coordinator, providing clear direction and fostering a positive and productive work environment.
You will be the lead for case / activity based costing and related statistical reporting; providing consultative and analytical support to hospital partnered programs. Develop costing model that tracks and costs service delivery to individual service recipients and perform cost reconciliations, analyses, and reporting for hospital partnered programs. Analyze historical and current patient costing, resource utilization, program performance, and activity data to support the management of bundled care and other programs.

Key areas of accountability:

• Process and manage VHA’s hospital and other billing function

• Continuously improve the billing process to ensure efficient and effective processes are in place.

• Develop and implement case costing methodology to assist the expansion of business through quality costing of services for RFP submissions.

• Analyze historical and current patient costing, resource utilization, program performance, and activity data to support the management of bundled care and other programs.

Key skills, experience and behaviors required for this position:

• Cost accounting experience and education is mandatory.
• Workday experience and knowledge an asset.
• CPA designation or in progress an asset.
• Excellent written and verbal skills. Ability to articulate and communicate to various internal and external sources.
• Intermediate skills within a Windows environment for all Microsoft office products including Sharepoint, Excel and other software as needed.
• Ability to analyse billing environment and resolve billing issues.
• Adaptable and proficient in learning new processes and software.
• Problem solving, ability to analyse and solve a variety of issues related to billing.
• Supervise and lead a billing team.
• Demonstrated commitment to client and family centered care.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.