Business Analyst

Key Responsibilities:

Microsoft Excel Expertise and Numerical Reconciliation:

• Utilize advanced Microsoft Excel skills to analyze and reconcile numbers accurately.
• Ensure data integrity and consistency in our Financial report and documents.

Support Renewals:

• Identify customers due for support renewals and prepare their new quotes.
• Track and manage the renewal process to ensure timely and accurate renewals.
• Assist in negotiating renewal terms with customers to achieve favorable outcomes.
• Communicate effectively with customers to address their concerns and requirements.

Invoice Management:

• Receive, review, and approve invoices from third-party vendors.
• Ensure all invoices are accurate and processed in a timely manner.

Project Coordination:

• Act as a liaison between the support and professional services departments.
• Coordinate projects to ensure smooth execution and timely completion.
• Monitor project progress and ensure support fees are triggered according to support milestones. 

Maintenance File Management:

• Maintain and update the maintenance file based on new bookings.
• Ensure all records are accurate and up to date.