Application Specialist

VHA Home HealthCare (VHA) is one of the largest not-for-profit home care providers in Ontario. Our team is made up of close to 3,000 caring and committed professionals who love what they do. Our providers tell us: “Home care is where I can truly make a difference. There is such a sense of accomplishment from helping people live independently at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our team members manage their own schedules in the community and they say, “The freedom and flexibility can’t be beat.” Providers form meaningful bonds with the clients and families they serve over time and are supported by a diverse regional team and beneficial home office programs. Team members tell us “I love the inclusive culture. I feel welcome and at home.” 

View more comments from our clients and their family members.

Pay Range

Commensurate with Experience

The Application Specialist plays a pivotal role in supporting and enhancing the enterprise applications that are vital to VHA Home HealthCare operations. This position will collaborate with business and technical stakeholders to support daily operations, develop and implement comprehensive testing plans for new enhancements, updates, cumulative fixes and service feature packs. Attention to detail is crucial in this role. The Application Specialist must possess a solid understanding of the business workflows used by end-users in home healthcare settings and be capable of translating these requirements into development specifications and testing scenarios. Additionally, this position requires close collaboration with application vendors to ensure the timely and thorough resolution of identified issues. The Application Specialist will provide Level 2 support (and Level 1 support as needed), addressing escalations from the VHA’s service desk team and responding to direct inquiries from end-users.

Key Areas of Accountability

The Application Specialist is required to do the following tasks, but not limited to:

• Assumes responsibility for Quality Assurance by working with application releases and developing and implementing testing plans to comprehensively test new enhancements/updates/service packs

• Provides timely level 2 support (as well as level 1 support as required), resolving any escalations from our service desk and answering direct inquiries from end users.

• Provide day-to-day support for enterprise applications, including troubleshooting and resolving technical issues.

• Help assist and provide coverage for other team members in supporting corporate applications such as Bell on Demand Contact Call Centre, Bell Total Connect, Microsoft applications (Outlook, Teams, OneDrive, SharePoint).

• Work very closely with our vendors to ensure timely and thorough completion of issues discovered during testing. The successful candidate will also provide level 2 support (as well as level 1 support as required) resolving with any escalations from our IT service desk and by answering direct inquiries from end users.

Required Qualifications:

• A bachelor’s degree in computer science, Information Systems, or other IT related areas is preferred.

• A Minimum of 3 years of experience with providing end user support with IT applications is required.

• Experience with completing quality assurance (QA) testing is highly preferred.

• Experience in a health care environment is preferred.

• Be able to comply with PHIPA regulations to ensure that Patient Health Information (PHI) confidentiality is always maintained. 

• Attention to detail and a drive to lead testing, and ensure that new features, upgrades, and enhancements are tested thoroughly to minimize impacts to the front line is required.

• The ability to easily communicate (both written and oral) at a technical/ business level and directly with the vendor to ensure issues are understood at all levels.

• Supreme organizational skills with the ability to manage competing priorities and issue escalations.

What makes VHA’s compensation unique?

• Benefits and pension plan for permanent eligible employees

• Compensation for education and professional development

• VHA is a leading learning organization so we can provide you with comprehensive orientation and training at the start and throughout your career

• Mentorship and peer support

• Career development opportunities

• Employee and family assistance program

• Wellness resources

• Perks & discounts

• Staff & service provider events

Accommodation and VHA’s commitment to DEI

At VHA Home HealthCare (VHA), we passionately strive to uphold our commitments to being an Equal Opportunity Employer. We champion inclusion and diversity in all parts of our organization and are strong believers that a diverse workforce is key to the ongoing and future success of VHA. We aim to review all applicants with fair and unbiased recruitment practices where opportunities are presented based on merits, skills, and experience. VHA is committed to providing reasonable accommodation and our services are accessible and sensitive to the needs of diverse groups. If you require any accommodation, please let us know in advance as we are happy to comply.

How to Apply?

Our online application should take about 5 to 10 minutes to complete.

VHA is accredited with Exemplary Standing by Accreditation Canada; an RNAO Best Practice Spotlight Organization designate; and a founding member agency of United Way Greater Toronto.

Thank you to everyone who applies. We will review applications as they are received. We’ll only be contacting those selected for further discussion.

In every role and at every level, we lead with purpose, build bonds that matter, and we’re passionate about providing spectacular care.